If you have topped up and not received the correct credit value, be sure to check your transactions and purchases using the MyDigicel app. Find out how by click here.
If you need more help please use the live chat option on your screen to speak with one of our Customer Care agents about this issue. Be sure to report:
- the phone number that is missing the credit
- the exact date and time that the credit went missing
- the credit balance before you topped up and the credit balance after you topped up
- the amount that is missing
- the brand/type and model of your phone.