Prepaid Roaming is a service offered by Digicel allowing you to make and receive calls, send and receive SMS while outside their home network.
How do I use the prepaid roaming service?
Call Customer Care on 123 for FREE from your Digicel mobile to activate Prepaid Roaming.
What should I do before I do before roam?
Before roaming, ensure that you have an active prepaid Digicel account.
Ensure that your handset charger is compatible with the requirements of visiting country.
Top-up your account with sufficient credit before leaving it.
What do I do once I arrive in the visiting country?
Turn on your handset. Most handsets should automatically update to the strongest available network. If this does not happen, you can manually select the preferred network by choosing the manual search mode from the 'Network Settings' option in the handset.
How do I receive a call while roaming?
Receiving a call on a visited network will be the same as receiving a call on the home network.
Someone calling from Samoa dials your seven digit number as usual and the call gets routed to your handset. There are no extra charges incurred by the calling party.
How do I receive a text message while roaming?
When a message is sent to you while roaming, it can be located in the inbox of the messages section of the handset.
How do I make a call while roaming?
This procedure is slightly different from the norm. All numbers should be dialed using the international dialing format. For instance to call Samoa +0685 must be placed before the seven digit number.
How do I send a text while roaming?
1. Type the message from the handset's new message option.
2. Select send and enter the recipient's number using the format as stated above.
How do top-up my account while roaming?
In an effort to afford you every facility to make the prepaid roaming as seamless as possible, Digicel provides numerous options for recharging your account.
What will happen if my balance is too low to make/receive a call?
If your balance is below the required amount of 65 sene for making a call and you try to call someone, call will not go through, once you top-up again, you will regain the services for your phone
How do I get to my Voicemail while Roaming?
Checking your voicemail while roaming will attract a cost. The call will be charged the same rate as if calling a Digicel number.